Design an On-Call Escalation System — System Design Interview Practice
Design a system to manage on-call schedules and escalate incidents to the right engineers. Work through the requirements, architecture trade-offs, and an interactive design review.
Requirements and concepts to consider
- Define on-call schedules and rotationsRequirement
- Escalate alerts to on-call engineersRequirement
- Support escalation policiesRequirement
- Multi-channel notifications (SMS, phone, push)Requirement
- Acknowledge and resolve incidentsRequirement
- Track incident response timesRequirement
- Override and manual escalationRequirement
- Integration with monitoring systemsRequirement
- on callConcept to explore
- alertingConcept to explore
- incident managementConcept to explore
- notificationsConcept to explore
- schedulingConcept to explore